Local Delivery for orders within 2 miles from the shop location

Order Processing:

1. Time slots: Customers choose the time slot of the delivery.
2. Order Confirmation: Upon placing an order, customers will receive an order confirmation email.
3. Processing Time: Orders are processed and delivered for a selected time slot.

Shipping Methods:

1. Delivery completed by the Vape Lounge delivery man

Shipping Costs:

• Standard shipping £4.99
• Free standard shipping on orders £25 and over

Tracking:

1. Once the order is shipped, customers will receive a shipping confirmation email.
2. Customers will receive a confirmation email once the delivery is completed.

Domestic Shipping (UK)

Order Processing:

1. Order Confirmation: Upon placing an order, customers will receive an order confirmation email.
2. Processing Time: Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods:

1. Standard Shipping: Delivery within 3-5 business days.

Shipping Costs:

• Standard Shipping: £4.99
• Free Standard Shipping on orders over £25

Tracking:

1. Once the order is shipped, customers will receive a shipping confirmation email with a tracking number.
2. Customers can track their orders via the provided link

International Shipping (Abroad)

Order Processing:

1. Order Confirmation: Upon placing an order, customers will receive an order confirmation email.
2. Processing Time: International orders are processed within 2-3 business days. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods:

1. Standard International Shipping: Delivery within 7-14 business days, depending on the destination.

Shipping Costs:

• Standard International Shipping: £15
• Free Standard International Shipping on orders over £100

Customs and Duties:

• International orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient. These fees vary by country and are not included in the shipping costs.

Tracking:

1. Once the order is shipped, customers will receive a shipping confirmation email with a tracking number.
2. Customers can track their orders via the provided link.

Additional Information:

• Delivery Delays: Please note that delivery times may be affected by customs processing, local holidays, and other unforeseen delays.
• Shipping Restrictions: We currently do not ship to [list any restricted countries].
• Lost or Damaged Packages: If a package is lost or damaged during transit, please contact our customer service team within 7 days of the estimated delivery date for assistance.

For any further questions or assistance with shipping, please contact our customer service team at hello@vapelounge.uk.